Refund policy
At Memory Tree Keepsakes, every piece is made with care and intention.
We want you to feel completely confident in your purchase, and we stand behind the quality of our craftsmanship for life.
Returns & Refunds
If you’re not completely satisfied with your order, we’ll make it right.
-
You may return any non-personalized item within 30 days of delivery for a full refund.
-
Returned items must be in their original condition and packaging.
-
Once your item is received and inspected, your refund will be issued to your original payment method.
Personalized & Custom Items
Because each personalized item is made just for you, we cannot offer refunds on custom pieces unless an error was made on our part.
If your item arrives damaged or with an engraving mistake caused by us, we will promptly replace it at no cost to you.
Lifetime Craftsmanship Guarantee
Our keepsakes are built to last for generations.
We guarantee the materials and workmanship of every product for life.
If your piece ever breaks, cracks, or shows signs of a defect related to craftsmanship, we will repair or replace it free of charge.
Natural Disaster Replacement Promise
We understand that some things cannot be replaced — but your memories still matter.
If your keepsake is lost in a fire, flood, or other natural disaster, we will remake it for you at no cost.
Simply provide documentation of the loss (such as an insurance claim or damage report), and we’ll recreate your item as best we can.
How to Begin a Return or Replacement
To start a return or request a replacement, please contact us at [your email address] with your order number and a brief description of the issue.
We’ll respond quickly to make sure everything is handled with care.
Our Promise
Every Memory Tree Keepsake is handcrafted with honesty, respect, and pride.
When you order from us, you’re not just purchasing a product — you’re trusting us with a memory.
We honor that trust, always.